Engaging with the media
Positive and negative comments from the public give the media important feedback. The links on this page will help you to address your comments correctly.
If you do not receive a satisfactory response to a complaint, the next step is to complain to a regulator, but complaints made before publication (for print media) or transmission (for broadcasting) are not considered.
There are regulators for newspapers, for broadcast media and also for advertising, premium rate telephone services and illegal internet content.
Where available, these links also provide access to the regulators' codes and their recent decisions.
This is not an exhaustive list, but intended to provide contacts for some familiar papers. A letter marked 'for publication' can make your view known to a wider audience if published. Alternatively, if you do not want to see your comment in print, you should mark any correspondence 'not for publication'.
Telephone: 020 7782 5000
fax: 020 7782 5046
Write: The Editor, The Times, 3 Thomas More Square, London E98 1XY
The Daily Telegraph
Telephone: 020 7931 2000
Fax: 020 7931 2878
Write: The Editor, The Daily Telegraph, 111 Buckingham Palace Road, London, SW1W 0DT
Telephone: 020 3353 2000
Fax: 020 7837 4530
Write: The Editor, Kings Place, 90 York Way, London N1 9GU
Telephone: 020 7005 2000
Fax: 020 7005 2056
Write: The Editor, The Independent, Northcliffe House, 2 Derry Street, London, W8 5HF
The Daily Mail
Telephone: 020 7938 6000
Fax: 020 7937 4463
Write: The Editor, Daily Mail Letters, 2 Derry Street, London, W8 5TT
The Daily Express
Tel: 0871 343 1010
Fax: 0871 434 2704
Write: The Editor, The Daily Express, The Northern & Shell Building, Number 10 Lower Thames Street, London, EC3R 6EN
Telephone: 020 7293 3000
Write: The Editor, The Mirror, One Canada Square, Canary Wharf, London, E14 5AP
Fax: 020 7782 4170
Write: The Editor, The Sun, 1 Virginia Street, London, E98 1SL
Phone: 08700 100 222
Textphone: 08700 100 212
Write: BBC Complaints, PO Box 1922, Glasgow G2 3WT
Phone: 0870 600 67660 (Programmes on ITV1, ITV2, ITV3 or ITV4) 020 7833 3000 (For national ITN news)
Write: Duty Office, Gas Street, Birmingham B1 2JT
Phone: 0845 076 0191
Write: Channel 4 Enquiries, PO Box 1058, Belfast BT1 9DU
Phone: 0845 7 050505 or 0207 421 7270
Write: 22 Long Acre, London WC2E 9LY
Press Complaints Commission
Phone: 020 7831 0022
Textphone: 020 7831 0123
Write: Halton House, 20/23 Holborn, London EC1N 2JD
Television, radio and telecoms
Phone: 020 7981 3040
Textphone: 020 7981 3043
Write: Riverside House, 2a Southwark Bridge Road, London, SE1 9HA
Film and Video
The British Board of Film Classification
Their website says this: "The BBFC does not receive the volume of complaints routinely dealt with by television companies. All written complaints are responded to by examiners who helped classify the work in question and, when necessary, the Director himself."
Write: The British Board of Film Classification, 3 Soho Square, London W1D 3HD
Premium rate phone lines
Phone: 0800 500 212
For instant information on a premium rate number: number checking service.
Illegal Internet content
Internet Watch Foundation
The Advertising Standards Authority
Write: Advertising Standards Authority, Mid City Place, 71 High Holborn, London, WC1V 6QT, United Kingdom
Religion in Media Network
The aim of the Religion in Media Network, on behalf of the Church of England's General Synod, is to provide a forum to engage with developments in the way that media are produced and consumed in Britain today; to encourage the accurate depiction of religion in the media; and to promote the quality and quantity of religious content.
The Network will resource the Church of England and, in so doing the wider Church, by drawing on the widest range of expertise from within the churches and beyond in:
- expressing the Church's concern for the highest media standards
- considering the effects of the media on society
- acting as an input to the Church's submissions and discussions on media policy.
- keeping General Synod updated on key media policy issues.
The Network meets approximately three times a year in London, and its membership includes members of the General Synod and those professionally involved in the work of the media.
Secretariat provided by the Archbishops' Council's Communications Office. Email firstname.lastname@example.org .