As you live outside the UK, we want to keep in touch with you once a year to check you are receiving your pension safely and to prevent fraud. This is called a ‘proof of life’ check.
Follow these steps to complete your check.
Step 1
If you are doing this for the first time, you'll need to register with Crown Agents Bank's EMpower Pensions site.
If you get stuck, here is a guide to help you
Step 2
Once you've registered you can log in and complete your check.
Before you get started...
- ensure you are in a bright or naturally lit room (with no window behind you)
- ensure that there is no glare on the screen
- your face is not covered
And have your passport, driver's license or photographic identity card ready.
If you need help doing this, here is a guide to help
What if I still need help?
If you need any help, you can speak to Crown's pension services team by:
Phone on +44(0) 203 903 2990 (UK hours 8am to 6pm, Monday to Friday)
Email at [email protected]