At the heart of Christmas app FAQs

You can click ‘Forgot your password? Tap here’. Then follow the steps to reset your password.

Please note your password needs to be a minimum of 8 characters and contain at least:

• one number
• one special character (eg. !, ?, @)

You can also change your password via our website.

Please note your password needs to be a minimum of 8 characters and contain at least:

• one number
• one special character (eg. !, ?, @)

If you have signed up to receive our emails, you will still need to create a new login to log into our app. However, if you have previously had logins to our previous apps throughout Lent and Easter or Advent and Christmas, please log in using the same details as previously.

If your IP address is blocked this automatically lasts for 6 hours.

Once your IP address is active again try a password reset to avoid this problem reoccurring. Please lookout for a reset email and follow the steps to reset your password.

Please note your password needs to be a minimum of 8 characters and contain at least:

• one number
• one special character (eg. !, ?, @)

The Archbishops’ Council is one of seven bodies that make up the National Church Institutions. These bodies undertake work on behalf of the Church of England at a national level and support the mission and ministries of the Church by working with those who serve in parishes, Dioceses, schools and other ministries.

As we are collecting data such as your email address and first name, we need to let you know the organisation that is responsible for looking after this data securely and in line with GDPR. In this case, the organisation is the Archbishops’ Council and we need your consent before we can collect the data – which is why the checkbox is mandatory. We only require your email address and first name – all other fields are optional.

Yes. At the moment some non-UK postcodes are not accepted but as this is not a mandatory field, you are still able to register.

iOS – Devices running iOS 13 or iPadOS 13 and above

How to check what version you are running:

• Click on the ‘Settings’ app
• Scroll down to and click ‘General’
• Click ‘About’
• In the second box down, besides ‘Software Version’ it will display the version number

Android – Devices running 6 and above

How to check what version you are running:

• Click on the ‘Settings’ app
• Search using the magnifying glass in the top right-hand corner for ‘Android version’
• Click on the highlighted blue ‘Android version’
• In the second box down under ‘Android version’ it will display the version number

Please sign into the Church of England website to edit your email address and update your profile.